Frequently Asked Questions

SHIPPING
How long does shipping take?
Orders are processed within 1-3 business days. Delivery times vary depending on your location. For more details, visit dresses-nz.com.

Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times may vary.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email.

RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in their original condition.

How do I return an item?
Start your return by visiting dresses-nz.com and following the instructions.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return.

ORDERS
Can I modify or cancel my order?
We process orders quickly, but if you need changes, contact us ASAP via dresses-nz.com.

What payment methods do you accept?
We accept major credit cards and PayPal.

PRODUCTS
How do I care for my items?
Care instructions are included with each product. For specific guidelines, check dresses-nz.com.

Do you restock sold-out items?
Some items may be restocked. Sign up for notifications at dresses-nz.com.

GIFT CARDS
Can I use gift cards online?
Yes! Enter your gift card code at checkout.

OTHER
Do you have a loyalty program?
Yes! Join our program for exclusive perks. Learn more at dresses-nz.com.

How can I stay updated?
Follow us on social media and subscribe to our newsletter at dresses-nz.com.